Accessible Hornsey Garden Care – Accessibility Statement Our accessibility statement outlines how Gardening Services Hornsey and related Hornsey gardening services aim to make both our communications and on-site interactions inclusive. We describe key standards, support features and how we address barriers for customers across the Hornsey area.

Accessibility Statement for Gardening Services Hornsey

Accessibility and Inclusive Design — Hornsey Gardening Services

We are committed to meeting the needs of people with diverse abilities. This organisation follows the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level for digital content where applicable and adopts equivalent practices for in-person services and printed materials. Our approach combines policy, staff training and ongoing testing to maintain inclusive garden maintenance and care throughout Hornsey.

Key accessibility features implemented across our digital and customer-facing services include:

• Screen-reader support: Text content is structured for assistive technologies, using clear headings and semantic markup to facilitate navigation for customers using screen readers.
• Keyboard navigation: Interactive controls, booking forms and service descriptions are operable using a keyboard without requiring a mouse or touch input.
• Clear language: Service terms, pricing and safety information use plain English to reduce cognitive load for all users.

Technical details and compatibility

We test pages and resources with commonly used assistive technologies and modern browsers to enhance accessibility for Hornsey garden maintenance clients. Our technical efforts include semantic HTML, logical heading order and adequate color contrast per WCAG 2.1 AA. Where rich media is used, we provide text equivalents and descriptive captions to improve comprehension.

On-site accessibility: when our gardeners and maintenance teams attend properties in Hornsey, they follow clear procedures to reduce barriers. Staff are trained to communicate clearly, offer alternatives for forms and paperwork, and make reasonable adjustments to the way services are delivered to meet individual needs.

We recognise accessibility is an ongoing process. The Hornsey gardening services team regularly reviews content, tools and physical service practices to identify improvements. This includes routine checks for keyboard operability, label clarity on interactive elements, and ensuring that any downloadable documents are accessible to assistive technologies.

If you have an accessibility request or need information in an alternative format, please get in touch using our standard contact channels listed on our public site or through the communication method you normally use to reach us. We will respond and work with you to find a suitable solution and make reasonable adjustments to provide garden care that meets your needs.

Summary of commitments: We comply with WCAG 2.1 AA principles as a baseline, support screen-reader usage, enable full keyboard navigation, and continue to improve access across all Gardening Services Hornsey offerings. Strong customer support for accessibility requests is part of our core promise, and we will update this statement as improvements are made.